Hafeni Tours

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Terms and Conditions
 

Important Notice:

Morning Tours Depart at 10h00 Afternoon Tour Depart at 15h00

*  All tours are pre-booked & pre-arranged
*  All our tours are safe and guided by a friendly and professional guides
*  All rates are per person
*  All tour itineraries are subject to change based on the season/ time of booking.
*  Most tours include a light meal and refreshment (options: soft drink/ beer/ glass of wine)
*  Pre-arranged customized tours are available on request
*  Rates are inclusive of guest pick up and drop off is included / additional fee will be charged for pick up & drop- offs from different town or location beyond usual tour perimeter.
*  We are open for tours on public holidays, on requests
*  Please advise in advance if guests have any special requirements / dietary requirements/ allergies.
*  Please advise in advance if there is any special occasion being celebrated such as birthdays/ anniversaries.
Payments:

*  Invoice payments to be settled before 30 days
*  Proof of payment must be sent after payment is made
*  Cash Payments before or immediately after tour

Child Policy:

*  Our tours are child friendly
*  Children below six years are treated as free (only one child for parents)
*  Children six years and above will be treated as an adult and will be charged full amount for all tours.

Tour Cancellations:

*  Cancellations must be done at least 48 hours before the scheduled tour
*  No fee will apply for cancellations received 48 hours prior to tour in writing
*  All cancellations must be in writing and be made by the person who submitted the booking form.
*  100% cancellation fee will be charged for no show, cancellations made on the date of the tour/ within 24hours of scheduled tour.
*  Once tour has started, no refund for any unused portion or part of the tour or services to be provided will be given.
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